Whether you have a fleet of heavy trucks or a single truck, it is important to have a reputable heavy truck repair shop to take care of all your repair and maintenance needs. When it comes to comparing different repair shops, you should consider a few important factors. These factors can help you find the perfect fit to meet your needs and match your business.
Here are 6 key factors you should keep in mind when choosing a truck repair service.
1. Experience of the Truck Repair Shop
When it comes to heavy vehicle repair, no other factor can replace experience. A more experienced facility will have mechanics and technicians with greater knowledge and skills required to both maintain and repair your trucks properly. Experience also means that their mechanics will have knowledge of the latest technologies. Besides, they will have problem-solving skills that newer mechanics may not have yet developed.
2. Quality of Heavy Truck Repair Service
The next important factor for choosing a heavy truck repair shop is the quality of service they offer. Choose a facility that has built an excellent reputation for providing top-notch quality services. Look for a repair shop with a team that knows how to do the job right the first time.
One way to learn about service quality is to check online reviews. Another way is to ask for references.
3. Range of Heavy Truck Repair Services Offered
When looking for the best truck repair shop, make sure they can handle all the services your trucks will need. Certain businesses specialize in specific systems and components such as suspension, gearbox, or engine repairs and maintenance.
It is recommended to choose a facility that offers a broad range of heavy truck repair and maintenance services, including but not limited to:
- Oil changes
- Routine inspections
- Engine repair
- Tune-ups
- Transmission repair
- Suspension repair
- Electrical system repair
- Brake repair
When choosing a truck repair service, it will be even better to look for those who can provide various preventative maintenance services, including tire rotations.
4. Team Qualifications & Credentials
You should also check the repair team’s qualifications and credentials. Look for a business with technicians who have completed:
- Red Seal Program
- Provincial Certificate of Qualification (C of Q)
- National Institute for Automotive Service Excellence (ASE)
Such accreditations show that the heavy truck repair shop and its mechanics and technicians are qualified to repair and maintain your vehicles properly.
5. Turnaround Time for Heavy Truck Repairs
Every company engaged in the transportation industry seeks to keep downtime to a minimum. Since downtime can be quite expensive, it is important to choose the best truck repair shop near me that has a quick turnaround time. This can help ensure that your truck is back on the road at the earliest while cutting your expenses.
6. Quality & Consistency of Communication
When you deal with any type of vehicle repair shop, it is important to make sure they are committed to ensuring clear communication. Consider choosing a truck repair service that makes it easy and quick to communicate with them. They should keep you up-to-date on your truck’s condition. Since your heavy vehicles will be regularly inspected, maintained, and repaired by them, it is important that they are readily accessible to address your questions and concerns.
Besides these factors, it is recommended to consider the facility’s reputation for efficiency. Check whether the repair shop gets listed in the top 10 service providers. Location is also an important factor here when choosing the right heavy truck repair shop. They should be conveniently located for your operations, either on a route your fleet travels frequently or close to your business.
